Shipping policy
At AUTOHIIVE, we’re committed to delivering your order safely and as quickly as possible. Please review our shipping information below.
Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times (may vary by location):
-
Canada & USA: 7–12 business days
-
UK & Europe: 7–14 business days
-
Australia & New Zealand: 8–15 business days
-
Rest of World: 10–20 business days
Please note: Delivery times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.
Shipping Rates
Shipping fees are calculated at checkout based on your location and order size.
We may also offer free shipping promotions on selected orders or during special events.
Tracking Your Order
Tracking information will be emailed to you once your order has been shipped.
You can track your package anytime using the tracking link provided in your shipping confirmation email.
If your tracking has not updated for a few days, don't worry—international shipments can take time to receive scans while in transit.
Customs & Duties
International orders may be subject to customs fees, import taxes, or duties depending on your country's regulations.
These charges are the responsibility of the customer and are not controlled by AUTOHIIVE.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is entered, AUTOHIIVE is not responsible for:
-
Packages delivered to the wrong address
-
Packages returned to the sender
-
Delays caused by incorrect shipping information
If you notice an error after placing your order, please contact us immediately. We'll do our best to update the address before your order is shipped.
Delayed or Missing Packages
If your order is taking longer than expected:
-
Check your tracking information using the provided tracking link.
-
Contact our support team with your order number.
If your package is confirmed lost in transit, we will work with the shipping carrier to arrange a replacement or provide an appropriate resolution.
Contact Us
If you have any shipping questions, please contact our support team at: